Our goal is to be as clear as possible about service fees we charge. Excellent service does cost money. In general, Trip Concierge charges a 15% markup on all its services, in the form of a journey arrangement fee, charter management fee, destination management fee, or other similar names. This fee is charged separately and is in addition to the cost of membership, program or contract fees and any booked travel, services or penalties imposed by our suppliers. We reserve the right to offer loyalty discounts to certain customers. Our fees are more clearly defined and explained below:
Supplier Imposed Fees:
Trip Concierge Fees:
Lifestyle Management Fees:
Membership Fees (Per Individual):
Service Fees Are Non-Refundable. We highly recommend purchasing travel insurance to cover these fees in the event of cancellation.
We charge a journey arrangement fee on complex itineraries and group travel arrangements that take a lot of time to plan by our travel advisors. This is to compensate them for the professional time spent on planning an itinerary. This fee is non-refundable and payable upfront.
Individual Travel:
Group Travel:
Journey Arrangement Fees Are Non-Refundable. We highly recommend purchasing travel insurance to cover these fees in the event of cancellation.
We charge a destination management fee on complex itineraries and group travel where a lot of time and effort is required by our travel advisors to coordinate individual travelers. This is to compensate them for their professional time spent. This fee is calculated based on the net rate (before tax) of the total budget.
Group Travel
Corporate Housing or Extended Stays
Destination Management Fees Are Non-Refundable. We highly recommend purchasing travel insurance to cover these fees in the event of cancellation.
We charge a charter management fee on yacht and private jet charters where a lot of time and effort is required by our travel advisors to coordinate individual travelers. This is to compensate them for their professional time spent. This fee is calculated based on the net rate (before tax) of the total budget.
Yacht Charter
Private Jet Charter
Charter Management Fees Are Non-Refundable. We highly recommend purchasing travel insurance to cover these fees in the event of cancellation.
We charge a convenience fee to contact the respective hotel, airline, car, cruise and tour company accounting departments for copies of a final guest folio.
All Travelers
This only applies to invoices and folios that are not available on our system, or that have not been paid through us.
A travel agency's primary income is earned through commissions paid to us by travel suppliers. These commissions can vary depending on the supplier and may impact the choices we offer our guests. When booking travel through Trip Concierge, guests should assume they are paying a commissionable rate, this rate is usually equal to the lowest rate offered by a supplier to the public. Where net industry rates are being offered by a supplier, or rates garnered through a membership or loyalty program, Trip Concierge reserves the right to markup the rate to a competitive public rate or to charge a destination management fee in lieu of a markup. Commissions earned by travel agencies are independent of, and on top of any Journey Arrangement Fees we charge, whether individual or for group or complex travel arrangements.
We pride ourselves in offering competitive pricing for travel products. If you find a price that is comparable in its terms, and lower than we offer, we encourage you to let us know. The Price Match Guarantee applies only to identical bookings that are publicly available for purchase online. The bookings must include the same travel dates, payment terms, cancellation terms, service or type category, number of passengers, and travel itinerary. The guarantee is valid only for bookings made through Trip Concierge and not for bookings made directly with airlines, hotels, or other travel suppliers discount, loyalty or membership programs. To claim the guarantee, customers must provide proof of the lower price prior to booking with our travel agency. Proof of the lower price may include a screenshot or a link to the website where the lower price is advertised. The guarantee applies to the base fare and any applicable taxes, but not to fees or any other additional charges. The guarantee does not apply to package deals, group bookings, or bookings made through loyalty program points. The guarantee is valid only for bookings made in the same currency as the lower-priced offer. Trip Concierge reserves the right to verify the lower price and to refuse to match the price if we determine that the lower price is not valid or if the terms and conditions of the lower price differ significantly from those of the original booking. We reserve the right to modify or cancel the guarantee at any time without prior notice. The decision of Trip Concierge regarding any aspect of the Price Match Guarantee program, including eligibility, interpretation, and fulfillment of any claim, is final. By participating in the Price Match Guarantee program, customers agree to these terms and conditions.
Our service fees are charged to cover the costs of processing and providing our travel services. Please note that all service and journey arrangement fees are non-refundable, regardless of the circumstances. This means that if a guest chooses to cancel or modify a booking, or if there is a problem with the service provided, or the customer fails to pay in a timely manner, or services are cancelled due to missed payment deadlines, the fees will not be refunded and will be applied against any partial payments that have been received. Should a partial payment not cover the service fees, Trip Concierge reserves the right to collect the balance owed to us, or to send the amounts to a collection agency. We furthermore reserve the right to report any payment defaults to global credit reporting agencies. By using our services, you agree to these terms and conditions regarding service fees. We understand that unforeseen circumstances may arise, but we are unable to make exceptions to this policy. In certain circumstances Trip Concierge reserves the right, in its sole discretion, to refund, reduce or waive the above fees on a case by case basis for charges imposed by, or paid directly to, Trip Concierge. Trip Concierge has no control over booking, contract and refund policies by third party suppliers. We highly encourage our guests to take out travel insurance to cover these fees in case of changes, delays or cancellations for covered reasons.